FAQ'S
AFTERCARE
We take every care in the salon to ensure that your new nails will last but it's important that you look after them between appointments too.
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Massage cuticle oil and hand moisturiser in every day. This will nourish the root of the natural nail allowing it to produce stronger, more flexible and non-flaky natural nails & keep the product on them from going brittle. You can purchase NAF! Cuticle Oils in the salon or from our online shop)
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Nails are jewels not tools! Gel & acrylic are great for strengthening your nails but they will not make them indestructible. Take as much care as you would with your natural nails, and beware when it comes to ring pulls and car doors!
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Your acrylic nails will continue to polymerise for 24 hours and will only be fully set after this time period, please be gentle with them and avoid soaking them in water or any strenuous activity.
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Do not soak hands in water for long periods of time. This will cause lifting & take care around extreme heat or naked flames as nail extensions may melt.
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We advise you leave no longer than 2-3 weeks between appointments, nails will become weaker as the product grows out and will start to lift and break after this time due to wear & tear and incorrect structure. Do not miss your regular maintenance appointments to ensure your nails stay looking at their best.
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If any adverse reaction occurs: rash, redness, inflammation of any kind around the nails please contact your GP immediately.
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Do not pick or peel product from your nails as this will remove the upper layer of your natural nails and cause damage, which can sometime be painful and leave them very thin. Avoid home repairs or removals - you could cause a lot more damage than you realise. Book in with one of our nail technicians to keep your natural nails in good shape.
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If lifting can be seen please contact us as water and dirt can get under it and cause an infection.
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Dyes/tints in food, beauty & hair products cause discolouration. Wear gloves or clean nails after use and be careful when using suntan oils/repellents as some formulations can cause damage to gel polish
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Avoid drying chemicals like alcohol or bleach in beauty & cleaning products. Use protective gloves for housework, gardening DIY etc as household chemicals will strip natural nails and skin of natural oils, thus, affecting it's look and condition.
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Regular nail polish can be applied over the gel polish if you wish to change the colour temporarily, and can be removed with non-acetone nail polish remover without affecting the gel underneath. Always use a base coat to avoid yellowing.
7 day fix policy: we will fix any damage that we deem to be a result of our application free of charge. After 7 days there will be a small fee of £2 per gel polish/overlay and £4 per extension. Please contact reception asap if you need a fix appointment.
LATENESS, CANCELLATIONS
& NO-SHOW FEES
Lateness, Cancellations and No-Shows have a huge impact on the running of our salon. Our diary is tight and an appointment running over by 15 minutes or someone not turning up creates a knock-on affect to our productivity, morale and client experience. We have a strict policy in place to protect our business, team and customers and communication is key so we also adhere to our terms.
Client Lateness
We cannot guarantee the service that has been booked to anyone who is over 10 minutes late and, in some instances, may not be able to honour the appointment at all, although we will try our best to fit you in. Please call us as soon as you know you will be late so we can do our very best to accommodate you.
Under 10 Minutes
Service may be subject to change
Over 10 Minutes
Service will be subject to change; if you forfeit your appointment then you'll be charged 100% fee
Client Cancellations
24+ hours notice No Fee
Same Day 2+ Hours Notice £10 Fee
1 to 2 hours Notice 50% of Appointment Charged
Client No Show
Less than 30 mins 100% of Pre-Booked Appointment Cost
No Contact 100% of Pre-Booked Appointment Cost
REPEAT OFFENDERS
If you have no-showed more than twice then you will be charged 100% of pre-booked appointment cost, pre-pay all future appointments and receive a 3 month online booking ban.
Fix APPOINTMENTS
Please note that although we offer a 7 day free fix policy (link) you must still pre-book this appointment. You will be offered 3 appointment slots before you are put on the waiting list. Lateness & Cancellation Policy still applies to Fix Appointments.
LOYALTY CARDS & DISCOUNTS
LOYALTY CARDS
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The Loyalty Card is issued by and remains the property of Nails and Face Ltd which reserves the right to withdraw the card at any time.
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Nails and Face Ltd reserves the right to alter or amend the conditions of operation of the scheme at any time without notice.
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The Loyalty Card is to be used by one Client only per card.
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To qualify for a loyalty card stamp, the card must be presented at the till at the time of payment.
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Nails and Face Ltd does not accept liability for lost, stolen or damaged cards.
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Nails and Face Ltd reserve the right to take any appropriate action deemed necessary where it is found the cardholder has used the card in breach of these conditions or has been abused.
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Once 10 stamps have been collected in accordance with the terms and conditions, the Client will be given a complimentary voucher worth £25.00 only. This will need to be used within 6 weeks of the last stamp earned. Any appointment cancelled must be re-scheduled within this 6 week period or offer will be invalid.
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The voucher may only be used on nail and beauty services.
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A participant may not redeem stamps for cash.
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We may, at our discretion, replace any advertised reward with a similar reward.
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If, after purchasing goods or services on which stamps have been awarded, a participant subsequently obtains a refund from us for the goods or services (in accordance with statutory rights or any Nails and Face Ltd policy concerning refunds), at the time of the refund, the stamps awarded on the purchase will be removed from the participants Card. Similarly, if a participant obtains a refund on goods or services purchased in whole or in part by redeeming stamps, then all or part of the refund may be given by re-awarding the participant the stamps which they used.
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A participant may apply for a new Card if it is lost or stolen. The points balance at the time the Card was lost or stolen will (at our sole discretion) be transferred to the new Card if there is sufficient evidence of the points gained on our booking system.
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Any written statements made by us, regarding the Scheme, form part of these terms and conditions.
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We may amend or terminate the Scheme or amend any of these terms and conditions (including the value of stamps), at any time.
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We will use our reasonable endeavour to notify participants one month before termination or amendment (although we have no obligation to do so) by one of the following methods telephone/text/email. Earning or redeeming points will constitute acceptance of the new terms and conditions.
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If we sell or transfer the Scheme to another company we may transfer all of our rights and obligations under these Rules without any further consent.
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We may, at our sole discretion, refuse to issue a Card and may withdraw a Card from a participant at any time. We may, at our sole discretion remove any or all participants from the Scheme at any time.
GLASGLOW GIRLS CLUB
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Members can use their rose gold GGC keyring for 20% off all treatments £30 or over at NAF! Salon on a Wednesday & Thursday only. The discount is for our West George Street Branch.
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Exclusive Offer
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Additional 15% off all NAF! Stuff products, including apparel, in the salon. This discount cannot be used online or at external retailers of NAF! Stuff product.
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GGC discounts cannot be used in conjunction with any other offers or used to purchase vouchers. Proof of GGC membership must be shown, discount cannot be applied to a non-member's appointments or purchases. Loyalty stamps will not be issued on the NAFIA Loyalty card for discounted appointments.
NAF! CLUB
All details can be found here.
PRIVACY POLICY
The following privacy notice outlines how Nails and Face Ltd. (“NAF!”) collects, uses, protects and transfers your personal data.
NAF! are the data controller and process your personal information for the purposes laid out in this privacy notice. Phorest acts as a data processor on behalf of the salon and have access to personal information only in cases that customer support or troubleshooting is required; they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
If you have any questions or concerns regarding the following information, you should contact us using the details given at the end of this notice.
What personal information do we collect?
The Personal data that we collect is:
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Name
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Email Address
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Date of Birth
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Phone Number
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Health information
This information is collected when you provide it to us through Phorest Software, our website, over the phone, in NAF!, by email, social media, I writing or any other means by which you provide it to us. Information is stored using the Phorest software platform.
NAF! gives you access to information about your account and bookings through Phorest software, for the limited purpose of viewing and updating that information.
Why do we need your information?
We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.
Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.
Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. NAF! will always ask for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw your consent, subject to legal, insurance and contractual restrictions (see more on your rights as an individual). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.
Nails and Face Ltd. take your privacy seriously and we will never sell or rent your personal data to any third – party. Sharing your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.
Why do we process your data?
Your personal data is processed to:
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Collect specific personal data (name, email, contact number, DOB) that is required to enter into a contract to sell a product or service.
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Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
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Collect health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
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Ensure a safe service and provide industry standard advice.
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Select relevant offers, promotions and information for you.
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Estimate the number of clients we have.
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Hold personal data that is required by law or to respond to legal process.
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Hold for insurance purpose.
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Store client records.
Your rights as the individual
If your personal data is held by NAF!, you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting NAF!.
You also have the right to:
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To be informed of how your personal data will be used before it is collected.
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To access your personal data and gain information on how it is used after it has been gathered.
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To have personal data corrected if it is incomplete, inaccurate or out of date.
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To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
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To restrict processing of your personal data.
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To data portability – having your data moved, copied or transferred from NAF! to another organisation in an easily readable format.
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To object to direct marketing from us.
Children’s Privacy
NAF! does not collect the personal data of children under the age of 13 without parental or guardian consent. If you believe that we hold any information from or about a child under age 13, please contact NAF! and if we cannot immediately obtain parental or guardian consent, we will remove the personal data from storage.
Data Sharing
Your personal data is shared only with Phorest Representatives in cases that customer support and troubleshooting is required for the salon. Nails and Face Ltd. does not share your personal information with any third party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
Use of Data Processors
Data processors are third parties who provide some elements of our business services for us. Where we use a third party. We have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third parties with whom we work will never share or disclose your personal information and will hold it securely at all times.
Phorest
Nails and Face Ltd. use software provided by Phorest to manage the salon appointment scheduling, CRM and marketing.
How long do we keep your data?
NAF! retains your data for as long as necessary to provide you with our services as a client. NAF! are required under tax laws to keep your personal data for a minimum of 7 years. Health and safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
Transfers of personal information
When your personal data is processed through Phorest software, all of it is held within the EU. Your information is processed by the Phorest software and stored in the Amazon web services cloud. During this process your data is encrypted in transit and at rest.
What HAPPENS if YOU don’t WANT TO provide YOUR information?
In the event that you want to purchase a product or service from NAF!, certain personal information is required to enter into a contract with you. NAF! will not be able to enter into a contract with you if you do not provide your personal information.
As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide your personal information: however, we will be unable to provide certain products, services and treatments in these instances.
Safeguarding your Personal Data
Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal and external. Your connection to the Phorest system uses a HTTP Secure communication protocol and TLS security.
This means all information passed to the Phorest system is encrypted during data input and transfer to the cloud. Employees are only assigned specific access rights and can only access the salon software with the pin number assigned to them by management.
Complaints
In the occurrence that you want to make a complaint about how your personal data was gathered or processed by NAF! or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and Nails and Face Ltd.
Data Protection Commissioner:
The Information Commissioner’s Office – Scotland
Queen Elizabeth House
Sibbald Walk
Edinburgh
EH8 8FT
Telephone: 0303 123 1115
Email: Scotland@ico.org.uk
Nails and Face Ltd. Data Protection Officer / UK-GDPR Owner:
Tammy Koslowski
211 West George Street
Glasgow
G2 2LW
0141 258 7676